If unexpected circumstances should arise and impact your holiday plans, we would be glad to assist you with the cancellation procedures and refund your money. Our rates of refund are as follows:

All cancellations must be in writing, via fax or mail or email. There will be an administrative fee of RM50.00 per person (unless otherwise indicated). All Escorted Tours have a 100% non refundable deposit. The following cancel penalties will apply for cancellations, received in written, less than 60 days prior to departure:

The above rates are valid for all trips offered at mmtreks.com, unless otherwise stated by mmtreks.com confirmation of booking. For authentication purposes, only written cancellation notices (e-mail or fax) will be accepted.

The refund will be made through money or bank transfer only. Please note that if your purchase was made through a credit card, the amount you receive will reflect a 7.5% + RM10.00 deduction from the full price as a result of the processing fee charged for e-commerce. Additionally, although mmtreks.com will instruct the bank to handle the crediting process immediately upon notification of cancellation, it could take up to one to two weeks for the actual crediting to take place, depending on your Bank's practice or we will transfer your deposit/payment via moneybookers.com or alertpay.com for payment made via credit card.

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